CareCoop Helpdesk contact

We are here to help! Call our Call Centre on +260630372020 Mon-Thu 08:15-17:00, Fri 08:15-14:00, or submit a query/ticket/complaint

Our Products and Services

From savings to investment opportunities. We've got you covered.

Employee Savings

Employee Savings

Begin saving today hassle-free

Loans

Loans

Loan products to suit your needs at low-interest rates

CareAssurance

CareAssurance

CareCoop has you & your loved ones covered!

Employer Savings

Employer Savings

Begin saving your gratuity today hassle-free

Shares

Shares

Invest in your future at competitive dividend payout rates 

Junior Saver

Junior Saver

Secure your child's financial future with our Junior Saver Account.

Golden Saver

Golden Saver

Prepare for a comfortable retirement with our Golden Saver Account.

Holiday Saver

Holiday Saver

The perfect way to save for your dream holiday while earning interest  

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Request a call back for any type of insurance, be it Medical, Property or Motor Vehicle

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Products of the Moment

Introducing the Fastele Loan

Meet FASTELE, CareCoop’s digital short-term loan! Qualifying members can apply directly from their mobile phones by dialling *250#.

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Featured Prodct
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Whether you're an employee of a member organisation or a family member of a principal member, you can apply for membership online in minutes

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Our Loan Products

We offer a variety of loans at favourable interest rates

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Apply for loans, check your account statement, request withdrawals, offsets, and deposits, or adjust your savings — anytime, anywhere. Simplifying your financial journey, one click at a time.  

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Our Expert Team

Meet our exceptionally talented team of industry professionals

Mutinta Lumayi

Mutinta Lumayi

Chief Executive Officer
Sydney Kanyata

Sydney Kanyata

Head Finance and Administration
Prunella Kapinga Kalela

Prunella Kapinga Kalela

Head Business Development
Fred Musonda

Fred Musonda

Head Risk and Internal Audit

Testimonials

What our members say


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When financial emergencies strike, speed is essential, but where you turn for support matters just as much as how fast you receive it. Desperation often drives individuals toward informal, unregulated lenders who charge extortionate rates, impose hidden fees, and trap borrowers in cycles of debt. Financial literacy means knowing how to identify safe, transparent, and regulated credit solutions that protect your financial well-being. CareCoop’s FASTELE loan is built on cooperative values. Designed exclusively for qualifying CareCoop members, it offers a secure, automated, and completely transparent digital application process via USSD with no hidden paperwork or surprise terms. Choose regulated, transparent financial support. Dial *250# to check your eligibility today. Terms and conditions apply. #FinancialSafety #ConsumerProtection #FASTELE #CareCoop #ResponsibleCredit

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Thank you, Loghouse Creatives, for translating 30 years of CareCoop history into a stunning visual campaign. 😁

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A 30th-anniversary celebration of this magnitude does not just happen. It takes dedication, rigorous planning, and a team committed to excellence. Swipe through to see the brilliant CareCoop staff who brought our Gala Dinner to life and who continue to empower our members every single day. #CareCoop30 #CareCoopTeam #BehindTheScenes #Zambia #FinancialEmpowerment

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A look back at an unforgettable night! We celebrated three decades of financial empowerment, community, and growth at the CareCoop 30th Anniversary Gala Dinner. Thank you to our members, partners, and stakeholders who joined us to mark this incredible milestone in style. Here is to the next 30 years of building a better tomorrow, together. #carecoopat30 #CareCoopGala #Zambia #FinancialEmpowerment #LusakaEvents #SACCO

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Finance through CareCoop and get a Honda Fit Hybrid at a special discounted price! In partnership with ZamAuto, CareCoop members can drive away for just K105,000 (registration fully included). Plus, enjoy flexible vehicle financing for up to 24 months, even if your current employment contract is shorter!* Act fast: Only 50 vehicles are available in this initial allocation. Get your Honda Fit Hybrid at a special CareCoop price. Talk to us today to apply for your Vehicle Loan. Click on the link for the full process: https://carecoop.org/loans/vehicle-loan Subject to approval. Comprehensive insurance required. T&Cs apply. #CareCoop #VehicleLoan #HondaFitHybrid #ZamAuto #CarFinance

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Applying for FASTELE is simple and seamless. Qualifying members can access up to K5,000.No internet. No paperwork. No branch visit. Terms and conditions apply. #FASTELE #USSD #MemberBenefits #CareCoop