Feedback Procedure

Complaints and Feedback Procedure

Care Cooperative Savings and Credit Society Limited is committed to improving service levels and ensuring that our members have a channel to express their complaints or feedback. If you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.

Complaints and Feedback Procedure

If you have a concern or are dissatisfied with our service, you have the right to report using any of the following ways

1.

Customer Care

Speak to our Customer Care or write using our feedback form displayed at our offices or online form

  • Call: 0211 425310/20/30/40
  • E-mail: info@carecoop.co.zm

2.

Customer Relations Officer

If you are not satisfied with the resolution or you do not get feedback within one working day contact the Customer Relations Officer on:

  • Call: 0763055292
  • E-mail: customerservice@carecoop.co.zm

3.

General Manager

If your complaint is unresolved within 48 hours or you are not happy with the way your complaint has been resolved after going through steps 1 and 2.

  • Call: 0763055341
  • E-mail: general.manager@carecoop.co.zm