CareCoop Member Portal FAQs

Frequently Asked Questions

CareCoop is excited to launch its online loan application platform to enhance and improve the loan application process.

You can now apply for a loan of up to ZMW30,000.00 from the comfort of your home or office through the following simple steps:

  • Step 1: Update your KYC records with CareCoop
  • Step 2: Sign Up for the CareCoop E portal by Clicking Here
  • Step 3: Access the loan application option found on the portal used to access E statements
  • Step 4: Apply for the loan by filling in the online form and uploading required documentation (No need for a scanned loan application form)
  • Step 5: Receive feedback on your application through the portal

Note that only members with updated CareCoop records, including bank details and have signed up for the CareCoop E- Statement Portal can make use of the platform. Please fill out the KYC form by clicking Here, and sending it to kyc@carecoop.co.zm to fully utilize the online loan application platform.

Remember to sign up for the E- Portal to access the loan application platform.

Please share your feedback about your experience on the platform by sending an email to info@carecoop.co.zm