Frequently Asked Questions

• What is Zazu?

  Zazu is a mobile wallet that allows you to send, receive, pay and save money. Our wallet comes with a physical and a virtual card that allow you to make payments in store, online and withdraw at the ATM. Zazu is packed with features to help you take control over how and where money is going. It has content designed to improve your financial literacy and help you achieve your financial goals.

• Can I use the app without registering?

  To comply with local and international laws, we can’t allow anyone to perform any transaction without completing the registration.

• How can I register for Zazu?

  You can register by downloading the Zazu App from your IOS or Google Play-store on your mobile phone. Follow the easy registration steps on the Application.

• How can I order a card after registration?
  • Login to the App
  • Tap on cards
  • Tap on Get new card
• How can I collect my Zazu card when ready?

  You may collect your card from the CareCoop Offices

• How can I activate my Zazu card?
  • Go to the cards section in the App
  • Tap on the Car Awaiting Activation
  • Tap on activate your new card
  • Enter the 15 Digit number on the outside of the letter delivered with your card
  • Enter the last 4 digits of your card
  • Set your pin
• Which platforms are compatible for transacting with Zazu ?

  Zamtel, Airtel and MTN Money, Bank Account Tranfers, Mastercard Enabled ATMs and PoS which include the banks below:

  • Standard Chartered Bank
  • Ecobank
  • ABSA
  • ZANACO
  • Stanbic
• How much does it cost to transact with Zazu?

  Depending on the service you are using, the costs are as follows:

  Zazu Wallet:

  • Wallet opening: Free
  • Wallet top-up: Free
  • Sending Money: Free
  • Monthly Maintenance Fees: Free
  • CareCoop Funds Transfer Fee: K40.00

  Virtual Card:

  • Virtual card order: Free
  • Access to a 3D secure PIN: Free
  • E-commerce transactions: Free
  • Transactions in foreign currency (USD, Rand, GBP, etc.): 4% Transaction Value

  Physical Card:

  • First physical card order: Free
  • Replacement of physical card: K50
  • Change your card PIN: Free
  • Local online transactions (in Kwacha): Free
  • International online transactions (in foreign currency): 4% Transaction Fee
  • Access to a 3D secure PIN: Free
  • Point of Sale (POS) transaction in Kwacha: Free
  • Point of Sale (POS) transaction in foreign currency (USD, Rand, GBP, etc.): 4% Transaction Fee

  Withdrawals:

  • Local ATM withdraw using Zazu Card: Free (3rd party ATM fees might apply)
  • International ATM withdraw using ZazuCard: 4% transaction fee (additional 3rd party ATM fees might apply)
  • Send money to Mobile Money = 2.4% transaction fee

  Payments:

  • Paying utility bills: Free
  • Paying DSTV, GoTV, Topstar bills: Free
  • Buying Airtime: Free
  • Paying a merchant (using QR code or username): Free
• Is ZAZU secure?

  Absolutely. Zazu is regulated by the Bank of Zambia and it has to comply with several laws on data protection, technology levels and security. Zazu has a wallet that is secure and requires authentication on transactions. But don’t worry, this authentication often happens in the background without you even noticing it’s happening. Like magic!