Campaign Message - Angela Nkole Phiri

Name

Angela Nkole Phiri

Qualifications

BSc(Hon) Computing, MA Project Planning & Management

Current Position and Name of Organisation:

IT Technical Support Specialist/Planning and Resource Management Analyst, CIDRZ

Other Board Positions Held (Current or Past):

CARECOOP Board Member First Term

Professional Associations:

ICTAZ, EIZ, ISACA

Experience Profile and How It Relates to This Role:

I have over 12 years IT experience, excellent customer service, project coordination, and good financial management with attention to detail. Additionally, I have diligently provided oversight and direction during my first term on the board and positively contributed to the CARECOOP vision and 5-year strategy. I value listening to customers and ensuring that issues are addressed promptly. I am solution-driven, focused on efficiency with innovation to address challenges by leveraging technology while ensuring that costs are also controlled/managed. My experience, commitment, and diligence in providing oversight and direction on the board, which I have diligently exhibited during my first term tenure, is what CARECOOP needs right now as we implement the 5-year strategy.

What You Intend to Bring to the Board:

As a woman of integrity and action, with member interest at heart, I pledge:

• Continued commitment to delivering good governance with observation to core values.
• Continue listening to and addressing your challenges - be your voice on the board.
• Excellent IT and project management skills and experience required for current CARECOOP projects.
• Ensure that the digital strategy is fully implemented to provide efficiency, excellence, and better and efficient customer service/satisfaction.
• Empower members with further reduced loan interests continuing from last year’s reduction and per strategy.
• Provide members access to easier and faster loans via mobile phone using app and USSD.
• Ensure loan turnaround times are further reduced to meet member needs on time.
• Continue to innovate and support business strategies that bring more profit to the CARECOOP.

During my first time, I have worked tirelessly to ensure inefficiencies are addressed by implementing digital strategies:

• From authorizing loans on paper to e-signing resulting in reduced processing times.
• Share trading portal for members.
• Online loan application using the portal.
• Portal to monitor your statements, savings, shares, etc., and further being improved.
• Core banking system due for launch this quarter to further increase efficiency.
• Loan application using USSD and mobile app underway.
• Better customer service systems strategized and due for implementation this year.
• Enhanced IT security strategies to protect data and business continuity.

Further as Loans and Savings Committee Chair working with management and the board, I've ensured:

• Reduced interest rates on loans, which will reduce further to empower members.
• Common bond to accommodate and empower your immediate family members.
• Increased threshold for management to approve loans for faster loan processing times.
• Provision of secure land for member purchase.
• New building project with a focus to generate more profit and consequently increase dividends.